Pre-Sales Questions

Q. Will you place ads on my site?
A. Spyridon Technologies will NOT place ads on your site.

Q. Can I upgrade at any time and how does it work?
A. Yes you can upgrade at any time by contacting Support. It is free to upgrade and the only charge would be the price difference in the plan you upgrade to.

Q. How long have you been in business? And Can you tell me a little about your company and network?
A. Please read our company information page.

Q. Do you allow sites to advertise for money, on their web site?
A. Yes, we allow sites to have commercial advertisements.

Q. What forms of payment do you accept?
A. We accept MasterCard, Visa, Paypal, checks, money orders, cash, bank transfers and business accounts.

Q. What control panel do you use?
A. The control panel we use is called cPanel.

Q. Can I pay monthly?
A. Yes, you may pay month to month with no contracts. Discounts are available if you pay annually as it reduces paperwork on both ends. There is no pro-rated refunds for unused hosting.

Q. How much is extra bandwidth and space?
A. If you need more bandwidth or disk space e-mail us to upgrade you to a higher plan. If you need more bandwidth or space then our highest plan offers please contact Sales for a custom plan.

Q. Do you offer telnet or shell access?
A. No due to security reason's we do not offer telnet or shell access. You are still able to unzip files on the server using our file manager as well as the ability to setup cron jobs.

Q. Can I password protect directories?
A. Yes you can password protect directory's within cPanel.

DNS

Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate.

Q. Can I view my site even though my domain's name servers haven't propagated yet?
A. Yes http://youripaddress/~yourusername/

Q. What do I set my domains name server's to?
A. Please read your welcome e-mail if you have lost your welcome email you can contact Support for your server's dns.

Control Panel

Q. Do you have a manual for our control panel?
A. Go to http://www.cpanel.net/docs/cp/index.html

Q. Where do I go to login to my control panel?
A. You go to http://www.yourdomain.com/cpanel.

Q. How do I make sub-domains?
A. To make a sub-domain login to your control panel and click "domain management" inside of domain management you will see a place to manage and add sub-domains.

FTP

Q. Where can I download a free FTP?
A. We recommend downloading WS FTP from here

Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory which is the public_html folder.

Q. Why doesn't my ftp password change when I change my cPanel password?
A. Please allow 24 hours for your FTP password to sync with your cPanel password.

Paths

Q. What is the path to my users files?
A. The path is /home/username/public_html

E-Mail

Q. How do I create email accounts?
A. To create an email account login to your control panel and click add/remove email account's.

Q. What do I put for both incoming and outgoing mail server?
A. For incoming mail server put mail.yourdomain.com. Outgoing put yourdomain.com.

Q. Where do I go to check my emails using my browser?
A. yourdomain.com/webmail/ or webmail.yourdomain.com

CGI/ASP/PHP/MySQL/JSP

Q. None of my cgi scripts are working on the server. How do I get them to work?
A. First make sure that they are chmoded to 755 if that dosen't work trouble shoot it.

Q. How do I create databases and manage them?
A. Login to your cPanel and click MySQL Databases. After your database is created you can manage it from phpmyadmin. This can be found at the very bottom of the MySQL page.

Software Versions

Q. What version of cPanel, PHP, MySQL are you using?
A. Our servers automatically stay up to date with the most recent stable cPanel version. Please contact Sales for more details for current versions of PHP & MySQL.

Subdomains

Q. READ THIS BEFORE SETTING UP A SUBDOMAIN?
A. To create a sub domain cPanel asks for the name you wish to use. MAKE SURE the subdomain name you give it doesn't have a folder already named that name. If it does the sub will not work. Example... I want to create the subdomain test.spyridontech.com so my sub name is going to be test. If I already have a folder in my ftp named test I need to delete it or rename it to something different before I create the subdomain with the test name from cPanel.

Q. What is a subdomain?
A. www.domain.com is a domain name. A subdomain is anything that replaces the www in a domain name. forum.domain.com is a subdomain. www.forum.domain.com is not a subdomain.

Addon Domains

Q. What is an addon domain?
A. An addon domain is a fully functional domain that will work out of a folder in your main sites ftp.

Q. READ THIS BEFORE SETTING UP AN ADDON DOMAIN!
A. You cannot create an addon domain if your dns hasn't proprograted to the server already. So after you change the sites dns you are trying to add you will need to wait 24-48 hours before attempting to create your addon domain. There are three fields cPanel asks for when creating an addon domain.

1. "New Domain Name:" You will put in the newdomain.com do not put www in the name!

2. "Username/directory/subdomain Name:" This will be the folder cPanel creates in your main accounts ftp. MAKE SURE that the name you give it doesn't already have a folder. Example... If you want to give it the username chris. You cannot have a folder in your account named chris already. If you do and still try creating the username for the addon domain to be chris you will mess a lot of things up!!!

3. "Password:" fill in any password you want here.

Q. Help I added an addon domain why did it say subdomain added?!!?
A. It creates it as a subdomain by creating the folder within your main sites ftp. Please ignore this! It is a fully functional domain name. It is only called a subdomain when in fact it is an addon domain.