Q. Will you place ads on my site?
A. Spyridon Technologies will NOT place ads on your site.
Q. Can I upgrade at any time and how does it work?
A. Yes you can upgrade at any time by contacting Support. It is free to upgrade and the only
charge would be the price difference in the plan you upgrade
Q. How long have you been in business? And Can you tell me
a little about your company and network?
A. Please read our company information
Q. Do you allow sites to advertise for money, on their web
A. Yes, we allow sites to have commercial advertisements.
Q. What forms of payment do you accept?
A. We accept MasterCard, Visa, Paypal, checks, money orders, cash, bank transfers and business accounts.
Q. What control panel do you use?
A. The control panel we use is called cPanel.
Q. Can I pay monthly?
A. Yes, you may pay month to month with no contracts. Discounts are available if you pay annually as it reduces paperwork on both ends. There is no pro-rated refunds for unused hosting.
Q. How much is extra bandwidth and space?
A. If you need more bandwidth or disk space e-mail us to
upgrade you to a higher plan. If you need more bandwidth
or space then our highest plan offers please contact Sales for a custom plan.
Q. Do you offer telnet or shell access?
A. No due to security reason's we do not offer telnet or shell
access. You are still able to unzip files on the server using
our file manager as well as the ability to setup cron jobs.
Q. Can I password protect directories?
A. Yes you can password protect directory's within cPanel.
Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate.
Q. Can I view my site even though my domain's name servers
haven't propagated yet?
A. Yes http://youripaddress/~yourusername/
Q. What do I set my domains name server's to?
A. Please read your welcome e-mail if you have lost your
welcome email you can contact Support
for your server's dns.
Q. Do you have a manual for our control panel?
A. Go to http://www.cpanel.net/docs/cp/index.html
Q. Where do I go to login to my control panel?
A. You go to http://www.yourdomain.com/cpanel.
Q. How do I make sub-domains?
A. To make a sub-domain login to your control panel and click
"domain management" inside of domain management
you will see a place to manage and add sub-domains.
Q. Where can I download a free FTP?
A. We recommend downloading WS FTP from here
Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory
which is the public_html folder.
Q. Why doesn't my ftp password change when I change my cPanel
A. Please allow 24 hours for your FTP password to sync with
your cPanel password.
Q. What is the path to my users files?
A. The path is /home/username/public_html
Q. How do I create email accounts?
A. To create an email account login to your control panel
and click add/remove email account's.
Q. What do I put for both incoming and outgoing mail server?
A. For incoming mail server put mail.yourdomain.com.
Outgoing put yourdomain.com.
Q. Where do I go to check my emails using my browser?
A. yourdomain.com/webmail/ or webmail.yourdomain.com
Q. None of my cgi scripts are working on the server. How
do I get them to work?
A. First make sure that they are chmoded to 755 if that dosen't
work trouble shoot it.
Q. How do I create databases and manage them?
A. Login to your cPanel and click MySQL Databases. After your
database is created you can manage it from phpmyadmin. This
can be found at the very bottom of the MySQL page.
Q. What version of cPanel, PHP, MySQL are you using?
A. Our servers automatically stay up to date with the most
recent stable cPanel version. Please contact Sales for more details for current versions of PHP & MySQL.
Q. READ THIS BEFORE SETTING UP A SUBDOMAIN?
A. To create a sub domain cPanel asks for the name you wish
to use. MAKE SURE the subdomain name you give it doesn't have
a folder already named that name. If it does the sub will
not work. Example... I want to create the subdomain test.spyridontech.com
so my sub name is going to be test. If I already have a folder
in my ftp named test I need to delete it or rename it to something
different before I create the subdomain with the test name
Q. What is a subdomain?
A. www.domain.com is a domain name. A subdomain is anything
that replaces the www in a domain name. forum.domain.com is
a subdomain. www.forum.domain.com is not a subdomain.
Q. What is an addon domain?
A. An addon domain is a fully functional domain that will
work out of a folder in your main sites ftp.
Q. READ THIS BEFORE SETTING UP AN ADDON DOMAIN!
A. You cannot create an addon domain if your dns hasn't proprograted
to the server already. So after you change the sites dns you
are trying to add you will need to wait 24-48 hours before
attempting to create your addon domain. There are three fields
cPanel asks for when creating an addon domain.
1. "New Domain Name:" You will put in the newdomain.com
do not put www in the name!
2. "Username/directory/subdomain Name:" This will
be the folder cPanel creates in your main accounts ftp. MAKE
SURE that the name you give it doesn't already have a folder.
Example... If you want to give it the username chris. You
cannot have a folder in your account named chris already.
If you do and still try creating the username for the addon
domain to be chris you will mess a lot of things up!!!
3. "Password:" fill in any password you want here.
Q. Help I added an addon domain why did it say subdomain
A. It creates it as a subdomain by creating the folder within
your main sites ftp. Please ignore this! It is a fully functional
domain name. It is only called a subdomain when in fact it
is an addon domain.